General Questions


3. General questions


1 What is the difference between a session-address and a routing-address?

When a station is configured the session address is configured in the MSS (the host system in Atlanta). This session address is the physical address and the equivalent of a mailbox name. This session address is always unique. In order to receive messages this session address has to have a routing. A routing is a logical address that should be delivered in this mailbox. A routing can be delivered to several session addresses at the same time.


2 My new station can send but not receive.

This is always the case when a new station is configured. Once the installation is complete the station has to be tested by sending a request for test messages to JAOXTXS. They will reply by sending 5 messages to the new station. Once these are received ok one of them has to be quoted back to JAOXTXS and the local SITA center can be contacted in order to get the TURNUP done. This turnup will result in routings added to your session so that you can receive messages also.


2B My existing station can receive but not send messages.

For the different version there are different instructions so please refer to the relevant chapters:
Sitatex V3, Sitatex V4 or Sitatex for Windows.


3 What is the purpose of the turnup procedure?

It has happened that a configuration was completed in the MSS while the actual station was not configured yet. Messages then sent will be stored in the mailbox until the station becomes active. If for whatever reason this is not done very quickly those messages simply stay in the mailbox without an indication to anybody that they are not received (and actioned upon). With this turnup procedure such a situation could not occur.

Note that as long as a station has not gone through the turnup procedure it will be able to send but not receive any messages.


4 What is the default password?

To make sure that only you can retrieve the messages from your mailbox that mailbox is protected with a password. The default is PASSWD (in uppercase) but it is strongly advised to change this once your system is up and running.


5 When starting STX I get the error - Receive open IMA failed -

This indicates that either your session address or the associated password is wrong. Check that the session address is the proper address. If the session address is correct this error indicates that the password in your configuration is something different from the password in the MSS. If so, please refer to chapter 5.1, 6.1 or 7.1 on how to change the password to default.


6 How do I find out what the password is in the MSS?

Simple, you do not. The MSS operators (JAOXTXS) are not allowed to tell what the password for any given session is. They will only tell you if the password is set to default (PASSWD) or not. If it is not set to default you can ask them to reset the password to default. They will do this but again not tell you what it was.


3.7 Can Sitatex automatically delete old messages?

No, there is NO feature in any Sitatex version to automatically delete messages. This will always have to be done manually by the user.


3.8 Can Sitatex automatically file messages to a diskette?

No, only Sitatex for Windows can do automatic filing but not to a diskette. This would not be a good idea anyway because of the slow access time and limited capacity of a diskette.


9 Can I send messages to the Internet?

Yes, by using the predefined formats. For more information please refer to the ‘Type-B to Internet E-mail’ quick reference card (document 413E available from PARJFXS)


10 Can I add scanned pictures or graphics to a Sitatex message?

No. The Sitatex software only accepts text characters plus a limited set of punctuation characters. This because a message might be routed to a variety of systems like airline host computers or old-style telex machines which could not handle such graphics.


11 Can messages in Sitatex be linked automatically to another mail system?

Yes, this can be done via the so-called SDK (Software Development Kit). Please refer to chapter 10 for specific information.


12 Can I add address books from another mail system (e.g. Eudora) to Sitatex address book?

There is no standard provision for this. In some programs you might be able to export the address book into an ASCII file which you can then import in Sitatex but that is the only way.


13 Persyst card for PCMCIA slots

The persyst card as used by SITA is only available as a full size card. There is no short card version or PCMCIA version available.


14 When I send a message to myself I do not receive it.

Most often this is correct; it is not a bug but a feature. When a station sends a message and adds it's own address to the address line the MSS will assume that you already have that message and will therefore not send you a new copy. This is done to cut down on the amount of sent/received messages. There is an exception to this rule, in the MSS there is an option to set 'serve all output pids including input pid' which means that any message to this address will be delivered, even if it comes from the machine itself.


15 When trying to dial with X28 Sitatex I get a 084/184 error.

Error 084 indicates an invalid NUI/Password combination and indicates that the problem should be solved on the local PC. Error 184 indicates an error in the validation process and indicates an error on the network.


16 What happens with a double signature when I send a message via the gateway?

As the double signature is a typical Type-B feature this is lost when sending a message to X400, Internet or some other network. It should however pose no problem in the other network as it will simply be discarded.


17 What is port layout of the big plug on the back of a Persyst card?

Signal on eachDB25PORT1PORT2PORT3PORT4
TXD21836827
RXD31634625
RTS41129120
CTS51533524
DSR61735726
GND710101010
DCD81331322
TXC151432423
RXC171230221
DTR201937928


18 How do I get an updated list of X28 dialin numbers?

To get this, send the following message to JPUUKXS:

JPUUKXS
AMSABXS 123456
X28 DIRECTORY REQUEST
Make sure that it is only the text, no ATTN, SUBJ., FROM or any other line should be there. As a result from this you will receive a list with all the helpdesk numbers and all the X28 dialin numbers.


19 What are the different priorities for messages?

There are a number of different priorities:
Level 1 SS / QS Highest priority, only to be used in case of danger for human life.
Level 1 QC High priority, reserved for SITA troubleshooting, only to be used in network emergencies
Level 2 QU / QX Urgent messages
Level 3 QN / QK Normal messages
Level 4 QD Deferred. These messages will wait until all other traffic has been handled.

Any other priority indicator will be treated as a level 3 message. The AFTN priority equivalencies are:
SITAAFTN
SSSS
QSSS
QCDD
QUDD
QXFF
QNGG
QDKK
otherKK


20 Can I automatically copy every sent message to another address?

Yes but it can only be done via a trick in Sitatex for Windows. To do this, follow these steps:

Create an empty message in Sitatex for Windows
Click on ADDRESS
Add "CC copy address" (Do not input a Local LAN address)
Save this message as "DEFAULT.MSG"
Exit from message preparation
Click on TOOLS / OPTIONS / CREATE MSG: TEXT
In field "AUTOMATIC MSG LOADING" input:
C:\WINGW\USER000\STORE\DEFAULT.MSG
(or wherever the DEFAULT.MSG was saved)
Ensure that ACTIVE Field is TICKED
Click on "OK"


21 The cupholder on my PC does not work anymore.

There is no cupholder on a PC. You have been using the CD-ROM player on your machine as cupholder which is never a good idea.


22 Can I use the LAN and the dialup version at the same time?

Yes. For the different versions there are different instructions so please refer to the relevant chapters:
Sitatex V3, Sitatex V4 or Sitatex for Windows.


23 Can I run Sitatex under Windows 95/98/NT?

Sometimes. For the different version there are different instructions so please refer to the relevant chapters.
Sitatex V3, Sitatex V4 or Sitatex for Windows.


PSTN related matters


24 I cannot dial out via a PABX system.

When using Sitatex via a PABX sometimes it can only work by using the X3 parameters (or whatever is applicable for your modem) which forces blind dial.

Alternatively, you might want to check what kind of PABX it is. If it is a digital PABX you cannot use an analog modem without extra hardware.


25 When dialing Sitatex thinks it is already online when the modem hasn't even started dialing yet.

With most modems this can be overcome by adding an &C1&D2 command to the initialization string. This forces the modem not to make any presumptions about the connection but follow the state of the connection.


Eicon cards.


26 My Eicon C2x card is not recognized by the Sitatex software.

See chapter 7.6


27 My Eicon card does not work in a fast Pentium PC.

Unfortunately this is normal behavior for older Eicon cards. The older EC/PC and EC/HSI cards were built for machines, which were relatively slow and will often not work in a fast modern machine. The only way to overcome this is to either upgrade the card to a newer C2x or S5x model or to downgrade the machine in which it has to work.


28 What Eicon cards are there?

Please refer to Eicon website